Terms & Conditions

Please take your time to carefully acknowledge the following terms and conditions. With your confirmed booking, you automatically agree with these conditions. NOMAD ARCHIPELAGO is the commercial name for the Indonesian Company PT NOMAD PULAU SORGA. These terms and conditions apply to all guests who book a cruise with Nomad Archipelago, whether booking directly or through a third party.
 
1. RESERVATIONS

a. All reservations must be made by electronic mail to Nomad Archipelago at hello@nomadarchipelago.com or our partnership agent and states the cruise date, cruise title, booking type and all passenger names and any special requirements. 
b. After receiving and confirming your booking, Nomad Archipelago requires a 30% down payment for reservations made ≥ 90 days prior to the trip departure. For bookings made ≤ 90 days prior to the trip departure, a 100% payment must be settled.
c. PT. NOMAD PULAU SORGA will not be responsible for any bank costs related to the transfers made by the clients for the cruise deposit or balance of payments.
d. PT NOMAD PULAU SORGA will automatically offer the berths to other guests if these stage payments are not received within the stated periods.
e. NOMAD ARCHIPELAGO will send you the pre-cruise documents, kindly to filled out the required information, signed on this terms and conditions and send us all these complete document along with every guest passport copy no later than 14 days after making your reservation this ANOTHER STEP to validate your booking.

2. BANK TRANSFERS

Payments can be made by wire transfer to the bank account specified in the corresponding invoice. The transfers should mention the cruise reference and passenger(s) full name(s). All transfer fees have to be paid by the customer. Payments should be made in USD except if agreed with Nomad Archipelago In case a different currency is used, the rate is fixed at the moment of the invoice emission.

2.1 ON BOARD PAYMENT
On board payments (Dive equipment rental, drinks, port and park fees, etc..) can be made with CASH (currencies accepted are Euros, US Dollars, Singapore Dollars, Australian Dollars, Yen, Swiss Francs and Indonesian Rupiah) or through Electronic Data Capture (EDC) machine.

3. CHANGES OF RESERVATIONS / CANCELATION FEES
3.1 GENERAL:
If an agent or customer wishes to cancel or change a reservation in any way, it must be done by electronic mail to Nomad Archipelago. at the following address: hello@nomadarchipelago.com. The date that Nomad Archipelago receives the alterations to your booking by electronic mail or registered post will be the date used to determine whether a fee will be charged. On Saturdays, Sundays and public holidays, the next working day will count.
3.2 AMENDMENT FEES:
An administrative charge of USD 30,00 will be charged if any changes are made to your booking 120 days or less prior to departure date. Changing of a cruise date will be treated as cancellation and new booking of a cruise. The date that Nomad Archipelago receives the alterations to your booking by electronic mail or registered post will be the date used to determine whether a fee will be charged. On Saturdays, Sundays and public holidays, the next working day will count.
3.3 CANCELLATION FEES:
The date that Nomad Archipelago receives the alterations to the reservation by electronic mail will be the date used to determine whether a fee will be charged. On Saturdays, Sundays and public holidays, the next working day will count.
3.3.1 CANCELLATION FEE POLICY FOR INDIVIDUAL BOOKINGS:
The following cancellation fees are charged for booking cancellations:
 
​● More than 120 days, USD 100,00 cancellation fee deducted from the deposit.
● 120 to 61 days prior to departure: 20% of the cruise invoice cancellation fee applies.
● 60 days or less prior to departure: 100% of the cruise rate are due

3.3.2 CANCELLATION FEE POLICY FOR BOAT CHARTER:
Notification prior to departure; 180 - 61 days apply a 25% of the total invoice for the cancelation fees
Notification prior to departure; 60-0 days apply a 100% of the total invoice for the cancelation fees

3.4 TRAVEL CANCELLATION INSURANCE:
It is highly recommended that all customers purchase travel cancellation insurance.
3.5 SUBSTITUTE PASSENGERS:
If for any reason a passenger cannot make a trip that has already been booked, then the reservation can be transferred to another person. The new passenger will be subject to the contract conditions of Nomad Archipelago. Passenger substitution will be allowed up to 3 days, or less (depending on the cruise), prior to the day of departure.
3.6 CANCELLATION DUE TO LATE ARRIVAL
(NO SHOW OF THE PASSENGER - DEPARTURE DELAY FOR LATE ARRIVAL):
3.6-1. Individual booking:
If a passenger doesn't show up at the meeting point (airport, harbor, boat, etc...), Nomad Archipelago staff will wait for the passenger as long as possible without disturbing the trip (according to the departure time foreseen and the other passengers expectations). However, if the passenger cannot arrive on board before the scheduled boat departure (indicated in the cruise description), Nomad Archipelago has no obligation to wait for the passenger and the passenger’s trip will be de facto cancelled, cancellation fees applying as per clause 4.3.

3.6-2. Boat charter: In the case of a boat charter, if passengers are late due to any reason, the boat will wait for them. Since the arrival date will be unchanged, the cruise might be shortened and the lost days will not be refunded or exchanged in any way.
3.6-3. Domestic flights delay or cancellation Nomad Archipelago takes no responsibility for changes to any flight schedule (delay or cancellation) made directly by the passenger or his agent or made by Nomad Archipelago on behalf of the passenger or his agent.

4. TRIP CANCELLATION BY NOMAD ARCHIPELAGO

4.1 FORCE MAJEURE AND UNPREDICTABLE ACTS OF MAN:
Nomad archipelago reserves the right to cancel a trip for reasons of Force Majeure (i.e. natural disasters, epidemics etc.) or unavoidable acts of man (i.e. war, riots, strikes etc.) . In the event of this happening, Nomad Archipelago will advise the agent at the earliest possible date. No refund will be issued in such an instance.
4.2 TRIP CANCELLATION BY NOMAD ARCHIPELAGO FOR OTHER REASONS:
Nomad archipelago reserves the right to cancel a trip for other reasons that are unavoidable and will inform the agent / customer at the earliest possible date. In this case, Nomad Archipelago will do his best to find an alternative solution for the customer, and, if not possible, refund the cruise payment.
4.3 TRIP CANCELLATION DUE TO REASONS CAUSED BY THE CUSTOMER
Nomad Archipelago reserves the right to cancel a passenger’s trip if behavior from the customer is justifiable to do so. Behaviors such as non respect of safety rules on board, showing lack of respect to other passengers, ignoring diving code of conduct by disturbing or harassing others or wildlife. In such instances Nomad Archipelago will not refund the payments already made. Claims against Nomad Archipelago will not be receivable.
4.4 DISABILITY
By confirming a booking, the agent certifies that the passenger does not have any mental, physical or other condition or disability that would create a hazard for himself/herself or other passengers. Nomad Archipelago reserves the right to cancel or withdraw any person as a member of the tour at any time in case of improper medical conditions. In such an instance Nomad Archipelago will not refund the payments already made. Nomad Archipelago assumes no liability.

5. CHANGES TO CRUISE ITINERARY AND PRICES

5.1 CHANGES BEFORE CONCLUSION OF THE CONTRACT:
Nomad Archipelago reserves the right to make alterations and changes to brochure information and the online price list. The program cruises and rates in the brochures and online can be changed at any time before conclusion of the contract. The date the contract is entered is the date that a booking confirmation is received by Nomad Archipelago.
5.2 CHANGES TO PRICE AFTER THE CONTRACT HAS BEEN ENTERED:
In rare circumstances, it is possible that prices must be increased. The circumstances under which this may occur are as follows:

●Increases in transportation costs (including fuel costs) Increases in state taxes and duties (i.e. embarkation/disembarkation fees, park fees, sales taxes etc.).
● Nomad Archipelago reserves the right to raise the agreed price up to 3 months prior to departure.

5.3 ITINERARY AND SERVICE CHANGES AFTER BOOKING AND BEFORE DEPARTURE:
Nomad Archipelago reserves the right to change the itinerary and particular services if required due to unforeseen or unavoidable circumstances. Nomad Archipelago will make every effort to offer equivalent alternatives of a comparable standard. Nomad Archipelago will inform the agent or individual client of such changes at the earliest possible date and the effect they will have on price.
5.4 ITINERARY AND SERVICES CHANGES DURING THE CRUISE
Nomad Archipelago reserves the right, if necessary, to change an itinerary during a trip (i.e. due to weather conditions etc.). The itineraries communicated by Nomad Archipelago to the agent or customers are just for information and can be altered or changed anytime according to the prevailing conditions during the cruise.

6. ALCOHOL AND SAFETY REGULATIONS

● Main rule – FIRST DRINK = LAST DIVE! (Including beer and wine)
● Captain and Cruise Director of Nomad Archipelago maintain the right to change the route if they judge that the safety of the guests, crew or the boat is threatened.
● No racist or religious offensive remarks towards the crew will be tolerated and the Captain and Cruise Director of Nomad Archipelago maintain the right to stop the trip if any occur.
● Any behaviour during the trip, that can put guest lives in danger – such as, but not limited to, or jumping from the boat without crew permission, approaching closer to Komodo dragons than allowed by guide or similar, will not be tolerated.
● Only Diving Instructors approved by Nomad Archipelago can teach dive courses during the cruise.

7. DAMAGES RESULTING FROM PERSONAL INJURY, ILLNESS OR DEATH

Damages resulting from illness, personal injuries or death which may be sustained by reason of, or while engaged on, any trip whether due to the ownership, maintenance, use, operation or control of any aircraft, helicopter, automobile, bicycle, boat, vehicle, hotel, common carrier or any other conveyance used in carrying out these trips, Nomad Archipelago. assumes no liability due to any cause whatsoever whether caused by failure or delay or other irregularity, acts or omissions occurring during a trip under which the means of transportation or other service provided thereby is offered or supplied by owners, operators or public carriers for and on behalf of Nomad Archipelago.

Nomad Archipelago shall not be held responsible for any injury to person (whether or not resulting in death) or damage to property arising out of any act of war, insurrection, revolt or other civil uprising or military action occurring in the countries of origin, destination or passage.

In case of a medical problem arising during the trip, either on board or on shore, which results in costs for rerouting the boat, evacuation, use of aircraft or repatriation, including the likely other passengers refund for the alteration of the diving cruise, the responsibility for payment of these costs, belongs solely to the passenger.

8. EVACUATIONS AND SCUBA DIVING INSURANCE

It is mandatory that guests who are foreseen to dive have a medical evacuation insurance covering diving activities.

9. LOSSES OR DAMAGE OF PERSONAL BELONGINGS

Nomad Archipelago does not take any responsibility for loss or damage to guests' personal belongings that are due to Force Majeure causes.